{"id":210,"date":"2026-10-22T11:49:44","date_gmt":"2026-10-22T11:49:44","guid":{"rendered":"https:\/\/yinfei.mktdrive.com\/?page_id=210"},"modified":"2026-10-28T04:59:44","modified_gmt":"2026-10-28T04:59:44","slug":"service-support","status":"publish","type":"page","link":"https:\/\/yinfei.mktdrive.com\/service-support\/","title":{"rendered":"Service &amp; Support"},"content":{"rendered":"<section class=\"ni-block ni-banner wp-block-acf-ni-banner\" style=\"--ni-hero-height:616px;--ni-heading-size:72px\">\r\n    <picture>\r\n                <img loading=\"lazy\" decoding=\"async\" width=\"1916\" height=\"821\" src=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service.webp\" class=\"ni-hero-image\" alt=\"Service\" srcset=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service.webp 1916w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-300x129.webp 300w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-1024x439.webp 1024w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-768x329.webp 768w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-1536x658.webp 1536w\" sizes=\"auto, (max-width: 1916px) 100vw, 1916px\" \/>    <\/picture>\r\n    <div class=\"ni-container ni-hero-copy\">\r\n                <h1 class=\"ni-seo-h1\">\r\nSupport across your<br \/>\nwarehouse journey.<\/h1>\r\n        <p>\r\nPlanning, delivery and continued support for connected storage systems.<\/p>\r\n                <a class=\"ni-button ni-hero-action\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">\r\n            Request a Solution<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span>\r\n        <\/a>\r\n                    <\/div>\r\n<\/section>\r\n\n<nav class=\"ni-block ni-breadcrumb wp-block-acf-ni-breadcrumb\" aria-label=\"Breadcrumb\">\r\n    <ul class=\"ni-container\">\r\n        <li><a href=\"https:\/\/yinfei.mktdrive.com\/\">\r\nHome<\/a><\/li>\r\n<li><span aria-hidden=\"true\">\/<\/span><\/li>\r\n                            <li><span aria-current=\"page\">\r\nService &amp; Support<\/span><\/li>\r\n            <\/ul>\r\n<\/nav>\r\n\n<section class=\"ni-block ni-section-emwvk wp-block-acf-ni-section-emwvk\">\r\n<div class=\"ni-container\">\n<p class=\"ni-eyebrow\">PLANNING \u00b7 DELIVERY \u00b7 SUPPORT<\/p>\n<h2>Support at every stage of your project.<\/h2>\n<div class=\"ni-new-grid\">\n<article data-ni-reveal>\n<span>01<\/span>\n<h3>Warehouse Planning &amp; Consulting<\/h3>\n<p class=\"ni-new-copy\">Discuss your products, handling requirements and warehouse layout to define the needs of your storage project.<\/p>\n<\/article>\n<article data-ni-reveal>\n<span>02<\/span>\n<h3>Delivery &amp; Training<\/h3>\n<p class=\"ni-new-copy\">Installation, commissioning and operator training help your team prepare for day-to-day equipment operation.<\/p>\n<\/article>\n<article data-ni-reveal>\n<span>03<\/span>\n<h3>Spare Parts Support<\/h3>\n<p class=\"ni-new-copy\">Share your equipment model and required part details with the service team to discuss suitable replacement parts.<\/p>\n<\/article>\n<\/div>\n<\/div>\r\n<\/section>\r\n\n<section class=\"ni-block ni-section-hxjlx wp-block-acf-ni-section-hxjlx\">\r\n<div class=\"ni-container\">\n<p class=\"ni-eyebrow\">AFTER-SALES SERVICE<\/p>\n<h2>Support that keeps your warehouse running.<\/h2>\n<div class=\"ni-new-grid\">\n<article data-ni-reveal>\n<div>\n<h3>Rapid Response<\/h3>\n<span>01<\/span>\n<\/div>\n<div>\n<h4>24\/7 customer service<\/h4>\n<p class=\"ni-new-copy\">A dedicated after-sales team supports customers through telephone, email, WeChat, the official account, website, online operations platform and mobile app.<\/p>\n<\/div>\n<\/article>\n<article data-ni-reveal>\n<div>\n<h3>Lifetime Technical Service<\/h3>\n<span>02<\/span>\n<\/div>\n<div>\n<h4>At least one year of equipment warranty<\/h4>\n<p class=\"ni-new-copy\">Lifetime technical service is supported by regular equipment maintenance during the warranty period. Various training services are also available free of charge.<\/p>\n<\/div>\n<\/article>\n<article data-ni-reveal>\n<div>\n<h3>After-sales Operations Platform<\/h3>\n<span>03<\/span>\n<\/div>\n<div>\n<h4>Equipment monitoring and early warnings<\/h4>\n<p class=\"ni-new-copy\">Monitor equipment condition and identify potential faults before they interrupt operations. The Shennong service platform also supports fault reporting, maintenance planning and repair tracking.<\/p>\n<\/div>\n<\/article>\n<article data-ni-reveal>\n<div>\n<h3>Comprehensive Technical Support<\/h3>\n<span>04<\/span>\n<\/div>\n<div>\n<h4>Remote diagnosis, monitoring and upgrades<\/h4>\n<p class=\"ni-new-copy\">When remote support cannot resolve an issue, technicians are arranged for on-site repairs. Equipment upgrades and operating-logic improvements support evolving customer needs.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<div class=\"ni-after-sales-link\">\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Discuss Your Project<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/div>\r\n<\/section>\r\n\n<section class=\"ni-block ni-section-ofieb wp-block-acf-ni-section-ofieb\">\r\n<img loading=\"lazy\" decoding=\"async\" width=\"1942\" height=\"809\" src=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1.webp\" class=\"ni-team-background\" alt=\"Service Engineer Banner V1\" srcset=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1.webp 1942w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1-300x125.webp 300w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1-1024x427.webp 1024w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1-768x320.webp 768w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-engineer-banner-v1-1536x640.webp 1536w\" sizes=\"auto, (max-width: 1942px) 100vw, 1942px\" \/><div class=\"ni-container\">\n<div class=\"ni-team-copy\" data-ni-reveal>\n<p class=\"ni-eyebrow\">WHY INFORM<\/p>\n<h2>People who understand<br \/>\nyour operation.<\/h2>\n<p class=\"ni-new-copy\">Our dedicated after-sales team combines 24\/7 customer service, remote diagnosis and on-site technical support to help keep your equipment operating reliably.<\/p>\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Contact Our Team<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span><\/a><\/div>\n<\/div>\r\n<\/section>\r\n\n<section class=\"ni-block ni-section-fumsj wp-block-acf-ni-section-fumsj\">\r\n<div class=\"ni-container\">\n<p class=\"ni-eyebrow\">DELIVERY &amp; CONTINUED SUPPORT<\/p>\n<h2>Ready for day-to-day use.<\/h2>\n<div class=\"ni-delivery-layout\" data-ni-delivery>\r\n<div class=\"ni-delivery-tabs\" role=\"tablist\" aria-label=\"Ready for day-to-day use.\">\n<button type=\"button\" role=\"tab\" id=\"delivery-1tab-0\" aria-controls=\"delivery-1panel-0\" aria-selected=\"false\">\r\n<span>01<\/span>\nUnderstand your operation<span aria-hidden=\"true\">\u2192<\/span>\n<\/button>\n<button type=\"button\" role=\"tab\" id=\"delivery-1tab-1\" aria-controls=\"delivery-1panel-1\" aria-selected=\"true\">\r\n<span>02<\/span>\nPrepare your team<span aria-hidden=\"true\">\u2192<\/span>\n<\/button>\n<button type=\"button\" role=\"tab\" id=\"delivery-1tab-2\" aria-controls=\"delivery-1panel-2\" aria-selected=\"false\">\r\n<span>03<\/span>\nStay connected<span aria-hidden=\"true\">\u2192<\/span>\n<\/button>\n<\/div>\n<div class=\"ni-delivery-panels\">\n<article role=\"tabpanel\" id=\"delivery-1panel-0\" aria-labelledby=\"delivery-1tab-0\">\r\n<h3>Understand your operation<\/h3>\n<p class=\"ni-new-copy\">Discuss your products, handling requirements and warehouse layout to define the needs of your storage project.<\/p>\n<ul>\n<li>\n<span class=\"xhl-icon icon-submit-success-check-mark-svgrepo-com\" aria-hidden=\"true\">\n<\/span>\nWarehouse Planning &amp; Consulting<\/li>\n<\/ul>\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Discuss Your Project<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span><\/a><\/article>\n<article role=\"tabpanel\" class=\"is-initial\" id=\"delivery-1panel-1\" aria-labelledby=\"delivery-1tab-1\">\r\n<h3>Prepare your team<\/h3>\n<p class=\"ni-new-copy\">Installation, commissioning and operator training support the transition to daily warehouse use.<\/p>\n<ul>\n<li>\n<span class=\"xhl-icon icon-submit-success-check-mark-svgrepo-com\" aria-hidden=\"true\">\n<\/span>\nInstallation and system commissioning\nOperator training and equipment familiarisation\nProject handover and operational preparation<\/li>\n<\/ul>\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Discuss Your Project<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span><\/a><\/article>\n<article role=\"tabpanel\" id=\"delivery-1panel-2\" aria-labelledby=\"delivery-1tab-2\">\r\n<h3>Stay connected<\/h3>\n<p class=\"ni-new-copy\">When remote support cannot resolve an issue, technicians are arranged for on-site repairs. Equipment upgrades and operating-logic improvements support evolving customer needs.<\/p>\n<ul>\n<li>\n<span class=\"xhl-icon icon-submit-success-check-mark-svgrepo-com\" aria-hidden=\"true\">\n<\/span>\nRemote diagnosis, monitoring and upgrades<\/li>\n<\/ul>\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Discuss Your Project<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\"><\/span><\/a><\/article>\n<\/div>\n<\/div>\n<\/div>\r\n<\/section>\r\n\n<section class=\"ni-block ni-faq ni-faq-split wp-block-acf-ni-faq\">\r\n<div class=\"ni-container\">\n<div class=\"ni-faq-copy\">\r\n<p class=\"ni-eyebrow\">FREQUENTLY ASKED QUESTIONS<\/p>\r\n<h2>Your questions.\nAnswered.<\/h2>\r\n<details name=\"ni-faq-2\" open>\r\n<summary>\r\nWhat details should I provide for a service request?<span aria-hidden=\"true\">+<\/span>\r\n<\/summary>\r\n<div>\r\n<p>Include your company, project, equipment and a description of the issue.<\/p>\n<\/div>\r\n<\/details>\r\n<details name=\"ni-faq-2\" >\r\n<summary>\r\nCan training be included in project delivery?<span aria-hidden=\"true\">+<\/span>\r\n<\/summary>\r\n<div>\r\n<a href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Contact support<\/a><\/div>\r\n<\/details>\r\n<details name=\"ni-faq-2\" >\r\n<summary>\r\nHow do I request spare parts?<span aria-hidden=\"true\">+<\/span>\r\n<\/summary>\r\n<div>\r\n<a href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Contact support<\/a><\/div>\r\n<\/details>\r\n<details name=\"ni-faq-2\" >\r\n<summary>\r\nHow is service coverage agreed?<span aria-hidden=\"true\">+<\/span>\r\n<\/summary>\r\n<div>\r\n<a href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">Contact support<\/a><\/div>\r\n<\/details>\r\n<\/div>\r\n<img loading=\"lazy\" decoding=\"async\" width=\"1374\" height=\"1145\" src=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/warehouse-engineer-contact-v1.webp\" class=\"ni-faq-image\" alt=\"Warehouse Engineer Contact V1\" srcset=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/warehouse-engineer-contact-v1.webp 1374w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/warehouse-engineer-contact-v1-300x250.webp 300w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/warehouse-engineer-contact-v1-1024x853.webp 1024w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/warehouse-engineer-contact-v1-768x640.webp 768w\" sizes=\"auto, (max-width: 1374px) 100vw, 1374px\" \/><\/div>\r\n<\/section>\r\n\n<section class=\"ni-block ni-project-cta wp-block-acf-ni-project-cta\">\r\n<img loading=\"lazy\" decoding=\"async\" width=\"2098\" height=\"749\" src=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2.webp\" class=\"ni-project-cta-image\" alt=\"Service Cta Background V2\" srcset=\"https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2.webp 2098w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2-300x107.webp 300w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2-1024x366.webp 1024w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2-768x274.webp 768w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2-1536x548.webp 1536w, https:\/\/yinfei.mktdrive.com\/wp-content\/uploads\/2026\/10\/service-cta-background-v2-2048x731.webp 2048w\" sizes=\"auto, (max-width: 2098px) 100vw, 2098px\" \/><div class=\"ni-container ni-project-cta-copy\" data-ni-reveal>\r\n<p class=\"ni-eyebrow\">\r\nLET\u2019S BUILD A MORE EFFICIENT TOMORROW<\/p>\r\n<div class=\"ni-seo-h2\">\r\nYour operation.<br \/>\nOur integrated approach.<\/div>\r\n<p>\r\nFrom system design to implementation, we deliver smarter, more reliable solutions for your facility.<\/p>\r\n<a class=\"ni-button\" href=\"https:\/\/yinfei.mktdrive.com\/contact\/\">\r\nTalk to Our Team<span class=\"xhl-icon icon-arrow-up-right-1\" aria-hidden=\"true\">\r\n<\/span>\r\n<\/a>\r\n<\/div>\r\n<\/section>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-210","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=\/wp\/v2\/pages\/210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=210"}],"version-history":[{"count":5,"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=\/wp\/v2\/pages\/210\/revisions"}],"predecessor-version":[{"id":358,"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=\/wp\/v2\/pages\/210\/revisions\/358"}],"wp:attachment":[{"href":"https:\/\/yinfei.mktdrive.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}