Warehouse Planning & Consulting
Discuss your products, handling requirements and warehouse layout to define the needs of your storage project.
Support across your
warehouse journey.
Planning, delivery and continued support for connected storage systems.
Request a SolutionPLANNING · DELIVERY · SUPPORT
Support at every stage of your project.
Delivery & Training
Installation, commissioning and operator training help your team prepare for day-to-day equipment operation.
Spare Parts Support
Share your equipment model and required part details with the service team to discuss suitable replacement parts.
AFTER-SALES SERVICE
Support that keeps your warehouse running.
Rapid Response
0124/7 customer service
A dedicated after-sales team supports customers through telephone, email, WeChat, the official account, website, online operations platform and mobile app.
Lifetime Technical Service
02At least one year of equipment warranty
Lifetime technical service is supported by regular equipment maintenance during the warranty period. Various training services are also available free of charge.
After-sales Operations Platform
03Equipment monitoring and early warnings
Monitor equipment condition and identify potential faults before they interrupt operations. The Shennong service platform also supports fault reporting, maintenance planning and repair tracking.
Comprehensive Technical Support
04Remote diagnosis, monitoring and upgrades
When remote support cannot resolve an issue, technicians are arranged for on-site repairs. Equipment upgrades and operating-logic improvements support evolving customer needs.
WHY INFORM
People who understand
your operation.
Our dedicated after-sales team combines 24/7 customer service, remote diagnosis and on-site technical support to help keep your equipment operating reliably.
Contact Our TeamDELIVERY & CONTINUED SUPPORT
Ready for day-to-day use.
Understand your operation
Discuss your products, handling requirements and warehouse layout to define the needs of your storage project.
- Warehouse Planning & Consulting
Prepare your team
Installation, commissioning and operator training support the transition to daily warehouse use.
- Installation and system commissioning Operator training and equipment familiarisation Project handover and operational preparation
Stay connected
When remote support cannot resolve an issue, technicians are arranged for on-site repairs. Equipment upgrades and operating-logic improvements support evolving customer needs.
- Remote diagnosis, monitoring and upgrades
FREQUENTLY ASKED QUESTIONS
Your questions. Answered.
What details should I provide for a service request?
Include your company, project, equipment and a description of the issue.
Can training be included in project delivery?
How do I request spare parts?
How is service coverage agreed?
LET’S BUILD A MORE EFFICIENT TOMORROW
Your operation.
Our integrated approach.
Our integrated approach.
From system design to implementation, we deliver smarter, more reliable solutions for your facility.
Talk to Our Team